This website is operated by Shop Starss Ltd. Throughout the site, the terms ShopStarss, “we”, “us” and “our” refer to acceptance offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our access guidelines for further information.
With exposure to light and air, cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave ‘shadows’ when removed. Should this happen, exposure to daylight will eventually darken these paler areas.
Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. ShopStarss selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.
We use Stripe as our payment processor. You can use your credit or debit cards (Visa, MasterCard, AmericanExpress) issued by any UK bank. No card information is stored in our systems. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Refusal of Transaction
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, email address, payment details and other requested information.
Be over 18 years of age.
Stipulate a delivery address in the United Kingdom or overseas address validated by our customer service team. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Possess a valid credit or debit card issued by a bank acceptable to us.
Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Care team prior to placing an order. It is your responsibility to accept delivery at your chosen address.
ShopStarss normally ships goods a few weeks after a sale event has ended and once its account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. Individual shipping times are stated on the product pages.
ShopStarss does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. ShopStarss has no liability to you in the event that its obligations to ship products to you ceases to exist when, ShopStarss, through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that ShopStarss has informed customers as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.
In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which ShopStarss cannot be held responsible. ShopStarss will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.
ShopStarss reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. ShopStarss reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite ShopStarss having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value.
ShopStarss asks you to immediately inform the deliverer/carrier and ShopStarss about obvious damage to your order during transit. Doing so has no influence on your rights but will help ShopStarss to make its own claims against the supplier of goods to ShopStarss or our delivery agent.
Where you have not received your order 10 working days after your Shipment Confirmation email, please notify us immediately so we can look into this for you. Failure to notify us within 30 days of your Shipment Confirmation email could result in your order being lost.
We only deliver through a ground floor or basement entrance and go up to a first floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.
Short Delivery, Defective Goods or Damaged Goods
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Customer Care department 077 4786 0841. We do not accept any claims for damage caused by you the customer.
Returns and Refunds
You may cancel your order with us in writing/telephone by emailing email@example.com or calling at any time up to 7 working days after the date of delivery without specific reason.
Where goods have been delivered to you, you must return these goods to us; when you notify us of your cancellation we will inform you how to return the goods to us.
2. Save to the extent that products you receive are faulty or defective your right to cancel your order in accordance with Section 1. does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines. If you rightfully exercise your right to cancellation in accordance with Section 1. then ShopStarss will refund the price of the product together with the delivery cost, however you will be responsible for the cost of returning the product. We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation.
3. In addition to the right to cancel your order set out in Section 1. you have the right to return any products you receive within 30 days from the date of delivery. For returns of products, contact the ShopStarss Customer Care on firstname.lastname@example.org or calling 077 4786 0841. ShopStarss will send you a return slip to the email address that has been provided. The return slip will guide you through the return process.
Save to the extent that products you receive are faulty or defective your right to return any products that you receive in accordance with Section does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines.
If you rightfully exercise your right to return any products you have received in accordance with Section 3. then ShopStarss will refund the price of the product together with the delivery cost however you will be responsible for the cost of returning the product. We aim to process all such refunds as soon as possible but this may take up to 30 days from the date of return of the product to ShopStarss.
We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact the customer service team on: email@example.com or calling 077 4786 0841. If your item has already been despatched from our warehouse then we’ll only be able to refund the price of the furniture and not the delivery charge.
Returns Procedure for Damaged Furniture Deliveries
In the unlikely event that your furniture arrives damaged or faulty please email firstname.lastname@example.org.